Store Policy


If you are ordering items online, please get a customized shipping quote before you purchase. For us to get you a shipping quote we will need the full shipping address and phone number, also please let us know which item! 

For Bay Area locals: Local delivery charges with a third party ranges from $75-$300 depending on details. Please email for delivery quotes and to coordinate delivery. You pay for delivery at time of delivery directly to the movers as they are a third party delivery company.

If you are not charged for shipping at checkout, your item will not be shipped. Please email us if you would like something shipped that shipping was not paid for and we can get you a customized quote. Shipping rates are calculated by the shipping companies and we can not control shipping rates. We can ship large items via Fedex, UPS and other white glove delivery services.

*Restock fees may apply.

Please email to place an international order.

Ship items at your own risk. Items will be insured with shipping carriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment. International orders it is the buyers responsibility to track the order and follow shipping instructions. We will not refund for lost or damaged International orders.

*Buyer is responsible for shipping fees on any New item return. All vintage sales are final.


We are happy to get quotes with delivery services within the Bay area. Delivery is not included in furniture purchases. We are happy to help coordinate and recommend third party delivery companies who are affordable and insured. Any delivery issues should be taken up with the delivery company directly. Pay for delivery at time of delivery to the company directly.

Lugg is recommended if you need a certificate of insurance (COI). You can book delivery on their website. 


All sales are FINAL. Enliven does not offer returns on any items, all sales are final, and all merchandise is sold as is. Please measure and ask as many questions as necessary. We are always happy to send more photos, videos, or details before purchase. We strive to sell high end furniture in as best of condition as possible. Some vintage pieces show signs of wear that are consistent with age and use. The condition of each individual item may vary accordingly and are sold as is. Online sales are FINAL. Once an order is placed we can not cancel an online order.

Pick Up:

Sold items MUST be picked up within 5 days of purchase. If additional time is needed, all requests must be coordinated with Enliven and approved. Arrangements can be made to store items for a longer period of time for an additional storage fee. A blanket is suggested for in-store pick ups on furniture or large fragile items. We will help you wrap or package the purchased furniture. We can help you load any purchases into your vehicle or assist with loading outside of the store. We will not be responsible for the damages occur to the item or your car while loading the item. 

Items not picked up after 30 days are considered abandoned property and will be donated or will be put in storage and subjected to monthly storage fees.

Designer / Trade Discount:

We strive to have beautiful furniture be equally accessible to everyone. We price all of our pieces competitively. We offer the same fair and equal prices to all our customers whether direct to consumer or to the trade.

**We offer 5% discounts when purchases are paid in cash.